At Teeslip, we prioritize your satisfaction with our video production services. If you are not completely satisfied, please review our policy below:
Refunds
- Eligibility for Refund: Refund requests must be made within 30 days of project delivery.
- Conditions: Refunds are subject to review and approval. Refunds may not be issued for services that have been substantially completed or for approved work.
- Process: To request a refund, contact us at contact@teeslip.com with your project details and reason for the refund request. We will respond within 3 business days.
Revisions
- Initial Revisions: We offer up to two revisions free of charge to ensure your satisfaction.
- Additional Revisions: Additional revisions beyond the initial two may incur extra costs, which will be communicated and agreed upon before proceeding.
Project Cancellation
- Client-Initiated Cancellation: If you wish to cancel a project before completion, please notify us immediately. A partial refund may be issued based on the work completed.
- Agency-Initiated Cancellation: If we are unable to complete the project due to unforeseen circumstances, a full or partial refund will be provided based on the progress made.
Customer Satisfaction Guarantee
We are committed to delivering high-quality video production services. If you have any concerns or are not fully satisfied with our work, please contact us, and we will work diligently to address your issues and meet your expectations.
Contact Us
For any questions or concerns regarding refunds and returns, please contact us at contact@teeslip.com.
